CLEARPOINT/Privacy Policy

Privacy Policy

Last updated: March 24, 2025

1. Information We Collect

We collect information you provide directly to us, including but not limited to your name, email address, phone number, service address, and details related to requested services. If you choose to sign in using a third-party provider (such as Google), we may receive basic account information such as your name and email address. We may also collect limited technical data such as IP address, browser type, and usage data through analytics tools.

2. How We Use Your Information

We use your information to:

  • Provide quotes and schedule services
  • Communicate regarding appointments, updates, and customer support
  • Send service reminders (including email and SMS notifications)
  • Process and track service requests and transactions
  • Improve our services, operations, and customer experience
  • Send occasional marketing, promotional messages, and service updates (you may opt out at any time)

3. Communications & Marketing

By providing your contact information, you consent to receive service-related communications, including appointment reminders and follow-ups via email or SMS. You may also receive promotional communications from us. You can opt out of marketing messages at any time by following unsubscribe instructions or contacting us directly.

4. Payments

Payments may be collected through third-party platforms such as Venmo or other payment providers. We do not store or have access to your financial account credentials. All payment processing is subject to the terms and privacy policies of those third-party providers.

5. Sharing of Information

We do not sell, rent, or trade your personal information. We may share your information with trusted third-party service providers (such as scheduling, communication, analytics, or cloud storage platforms) strictly as necessary to operate our business. We may also disclose information if required to comply with applicable laws, regulations, or legal processes.

6. Data Storage & Security

We take reasonable administrative, technical, and physical measures to protect your information. Your data may be stored and processed using secure third-party services such as Google services or similar platforms.

7. Data Retention

We retain your information only as long as necessary to provide services, fulfill business purposes, and comply with legal obligations.

8. Your Rights

You may request access to, correction of, or deletion of your personal information at any time by contacting us. We will make reasonable efforts to respond to such requests in accordance with applicable laws.

9. Cookies & Analytics

Our website may use cookies or similar technologies to enhance user experience and analyze website traffic. These tools help us understand how visitors interact with our site so we can improve our services.

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.

11. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

13. Contact Information

Clearpoint Window Cleaning

Email: Clearpointwash@gmail.com

Phone: (323) 400-4452